FREQUENTLY ASKED QUESTIONS

You can apply online through our website or in person with the leasing team.

Most applications are approved within 1–3 business days once all required documents are submitted.

All requests are placed through the resident portal/Stead 220 App. You can set your entry preferences when submitting.

No. With authorized entry, our team can complete work while you’re away. You’ll have the option to grant “permission to enter” when completing your maintenance request via the resident portal/Stead 220 App.

We have onsite maintenance daily, and an on-call technician is available for emergencies after hours.

Most requests are completed within 48 hours. Some repairs may require additional time for parts or multi-technician work.

Yes. At move-out, please patch any holes return walls to their original paint color at move-out.

Our 24/7 Reception team will be able to assist you. Lockouts after business hours are subject to charges. Replacement keys also have a cost. A valid ID is required for entry.

Electricity is set up through ComEd. All other utilities are pre-connected and billed through your monthly RUBS fee.

No. All units are unfurnished.

Yes. We welcome cats and dogs. All pets must be registered and any applicable fees are due at the time of move-in. Breed restrictions for dogs apply.

Yes. We offer a 24/7 dog run along with a conjoined pet spa which features bathing and drying equipment.

Yes. We offer assigned garage parking. Contact the leasing office for pricing and availability.

Yes. We offer indoor bike storage, as well as covered bike storage in our garage. Residents will need to register their bike with management.

Yes, EV charging stations are available in the garage. Contact the leasing office for pricing and availability.

Yes. We’re close to the Morgan CTA Station (Green & Pink Lines) and the 65 Grand bus.

Packages are securely stored in LuxerOne lockers, refrigerated rooms, and oversized package rooms. You’ll receive notifications when items arrive.

Delivery drivers can use the intercom system to check in with Reception or meet residents in the lobby. All food deliveries must be picked up in the lobby.

We require a minimum of $100,000 in personal liability coverage and for Stead 220 to be listed as an interested party.

Our Stead 220 App will allow you to book your elevator reservation. Our team will help you review any and all move-in instructions.

In order to take possession of your apartment, you must make your first payment, provide renter’s insurance confirmation, as well as provide your ComEd account number.

Keys and access items are returned to the management office or Reception. Move-out instructions will be provided in advance.

Please check out “The Fold” on our website to learn more about our amenities.

Some do. Reservation details are posted in our Stead 220 guidebook which you’ll receive when you become an active resident.

Rent is paid through the Stead 220 App and we’ve partnered with BILT Rewards for additional incentives.

Rent is due on the 1st of each month. Late fees follow the lease terms.

Yes. Autopay is available in the Stead 220 App. Please note that you will be required to renew your Autopay settings once every 12 months.

Mailboxes and package areas are located on the first floor near the lobby.

Approved devices (such as smart bulbs, plugs, or hubs) may be used. The changing of apartment entry locks/mechanisms is prohibited.

Quiet hours are from 10 PM–8 AM daily to support a comfortable living environment for all residents.